Delivered strategy, sealed systems, TME CRM, proposal templates, and SOPs - giving Shoosmith Heating & Plumbing the operational structure and clarity needed to scale confidently and reduce reliance on key team members.
Shoosmith Heating & Plumbing had a strong reputation for quality and care, particularly in domestic and developer work. But behind the scenes, operations lacked the structure and clarity needed to scale. There were no documented systems, few formalised processes, and strategic decisions were largely reactive.
Their goals were clear:
To support this, they needed both a clear strategy and the systems to deliver it.
We began with deep discovery work to understand Shoosmiths direction, values, and commercial goals. From there, we built a tailored business development strategy that gave them focus and helped them prioritise the right work.
Key outcomes:
Shoosmith wanted to offer sealed system heating solutions more confidently, but their messaging, pricing, and process weren’t aligned. We provided hands-on support to get this service structured and commercially viable.
Our work included:
To win bigger work and secure more profitable developer jobs, Shoosmith needed stronger proposals. We introduced a simple, repeatable proposal template that was both professional and persuasive.
We delivered:
Shoosmith didn’t have a central system to manage leads, clients, or project communications. We helped implement TME - a powerful CRM - to centralise everything and support structured growth.
TME helped Shoosmith:
Without written processes, Shoosmith lacked consistency - making it hard to onboard staff or scale up operations. We implemented practical SOPs and helped embed new admin and project systems.
What we introduced:
The changes had both immediate and lasting effects across the business.
Since implementation:
Shoosmith didn’t need to be reinvented - they just needed structure to support what was already working.
By introducing strategic focus, creating formal processes, and freeing up leadership capacity, we helped transform their day-to-day from reactive to intentional.
They now operate with greater confidence, a clearer direction, and a toolkit of systems that support both growth and quality.
Shoosmith isn’t just fixing boilers and managing projects - they’re building a business built to last.
“The changes Saint helped us make have had a massive impact. We’re more structured, our proposals are sharper, and TME has transformed how we manage our pipeline. It’s like we’re finally running the business — not the other way around.”
- Director, Shoosmith Heating & Plumbing